Our Refund Policy

We understand that issues can arise. Submit your refund request within 24 hours of purchase for prompt assistance.

• Email your request to support@matrimonialbiodata.in
• Include your order details and reason for refund
• Requests after 24 hours cannot be processed

Our goal is to resolve any issues you encounter. Here's what you need to know about refund eligibility:

• Contact our support team with detailed issue description
• Provide relevant screenshots if applicable
• Allow our team to assist with technical problems
• 100% refund if we can't resolve your issue

We've simplified our refund process to ensure a hassle-free experience:

• Immediate refund initiation upon approval
• 4-5 business days for amount reflection
• Refund via original payment method
• Alternative refund options if needed

To maintain fairness, refunds are not available in the following situations:

• User errors or misuse of the product
• Violation of terms and conditions
• Products accessed beyond refund window
• Downloaded or used materials